Warranty coverage begins as from the day you buy your CPR Global product. During the warranty period thereafter, your product will be repaired or replaced by at least an equivalent product in case of defects provided for under the warranty coverage.
Warranty Type: Return To Base (RTB)
The term Return To Base means that customer must send the faulty product back to the service provider for repair (cost related to transport is for account of the customer) and once product is in working condition then it will be delivered back to the customer origin of destination.
To obtain warranty service, customer will be required to provide the following.
A. The original dated Proof Of Purchase
B. Your name
C. Your address
D. The model number of the product
E. A description of the problem
What is covered?
12 months warranty from purchase date on parts and labour for all Electronic products
Customer must produce Proof of Purchase for the warranty to take effect.
This warranty applies only to the model number identified on the proof of purchase supplied via CPR Global’s authorized dealer or distributor.
Any service replacement may not be new, may not include accessories, will meet manufacturing electronic specification, will carry the balance of the original warranty, and will be in at least as good a cosmetic condition as the faulty it is replacing.
During the warranty period, CPR Global will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished product or parts & components.
The replaced/repaired product remains yours and CPR Global keeps the defective/original product. For the replaced/repaired product, the warranty period remains equal to that of your original product, being 12 months as from the purchase date of your original product.
This warranty does not affect the purchaser’s statutory rights.
What is excluded?
The CPR Global warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.
The CPR Global warranty may not apply or void if:
All Warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible CPR equipment and the like.
This warranty does not cover customer self physical damage.
Neither CPR nor their agents shall be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of this product or any breach of this warranty.
Reception problems caused by signal conditions or cable or antenna systems outside the unit;
Defects caused by abuse or misuse of the product.
If customer is unable to provide the Proof of Purchase.
30 Day Money Back Guarantee
We fully stand by the quality of products and offer a 30-day money back guarantee.
All items come with a 100% full 30-day unconditional money back guarantee, from date of order, less any shipping expenses
Any items sent back for a refund must be sent via secure postal service e.g. recorded delivery service, which requires a signature for the parcel/package.
Discrepancies or Damaged Items
All discrepancies or damaged items must be notified to ourselves within 15 days of date of order.
Items that are damaged during transit or delivery should be returned to ourselves (via recorded post) for a new item/replacement to be sent out, with no additional delivery charges incurred.
Steps for Returns .
Contact Customer Service on +44 (0) 0800 652 7780 for more information